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FAQ

Are there any medical contraindication with using the product?

No. All our products are 100% natural and thoroughly tested in different settings and conditions to ensure quality and positive results despite age. If you are under medical treatment for your skin you may want to ask your dermatologist for advice first. During pregnancy skin may react differently even if you’ve used a skin care product in the past with no problems. Please contact your physician for advice.

Do I have any guarantee on my products?

Yes. You are protected by a 60 day satisfaction guarantee or your money back. For a full refund please return the product even if empty to Swiss Botany.

What is the tax applied for each purchase?

Taxes, if applied, are automatically calculated and shown to you during the check-out process. It all depends on where you are located in the US.

Is my credit card information safe?

Absolutely, since Paypal and/or Stripe handle the check-out process from beginning to end you can be sure they will manage your information with the highest security available. Our website uses 256-bit SSL to ensure you’ll have a secure shopping experience.

When will my product arrive?

We offer standard shipment for 3 to 5 days delivery. For International shipping, it generally takes between 5 and 7 days to arrive.

What should I do if there is a problem with my order?

Simply go to the ‘contact’ section of our website and email us. We will do our very best to fix your problem.

How do I leave a review or feedback?

Again, just send us an email at sales@swissbotany.com in our ‘contact’ section. We love to hear your feedback!

How do I join the VIP Loyalty Program and receive special offers?

On the VIP Loyalty Program page, enter your first name and your email address in the form. When we offer special deals you will be among the very first to know it.

Which product is best for lightening dark spots?

Most customers report good success with Swiss Botany SymWhite serum. It fades dark spots and increases cell turnover while providing nourishment for the skin. It should be used twice daily, morning and evening. The Swiss Botany Whitening Cream Mask is an excellent complement to the serum. It can be used 2-3 times per week to brighten skin and even out skin tone. The best results come from using both products weekly.

Can the Whitening Cream Mask be used on areas other than the face?

Yes. It is made with natural ingredients and is safe to use on areas such as knees, elbows, and the neck area. While it may be used daily if desired, it may cause dryness, therefore, it is recommended to follow use with a moisturizer.

How long before I see results?

It depends on the condition of your skin as well as age and other factors. Everyone has skin that is unique, therefore, results will vary. Some benefits will be noticeable immediately, however, the best results usually take approximately 4-6 weeks of regular use.

What if I have severe hyper-pigmentation?

Our products use natural ingredients and will offer some benefit, however, severe hyper-pigmentation may not respond as well and may require prescription strength lightening creams and the assistance of a dermatologist.

What's the difference between the Swiss Apple Stem Cell 10% and the Stem Cell 3000?

The Stem Cell 3000 contains Matrixyl 3000 which is a strong peptide that increases the synthesis of skin matrix roughly 2.5-3.5 times. The percentage of Apple stem cell it contains is 20%.
The Swiss Apple Stem Cell 10% serum is a regeneration serum and is also very potent in the fight against aging and is recommended for more mature skin.

What is the benefit of using a serum?

The benefit of a serum is that most of the fluid is eliminated so what you’re left with is a high concentration of active ingredients. Because active ingredients are more expensive than thickeners, serums are also one of the costliest skin care products. But when applied properly, a 1-ounce container of serum should last months. Pump bottles or medicine-dropper applicators dispense just the tiny amount you need.Those few concentrated drops are super-efficient. Serums are made of very small molecules, so the skin absorbs them quickly and deeply. The active ingredients in a serum penetrate your skin faster and more effectively than a heavier lotion or cream.

Can I use more than one product at a time?

Yes. After cleansing and toning always apply a serum first before lotions or creams. Layering serums actually is a good way to achieve multiple benefits for your skin. A good moisturizer should be applied last to lock in your treatments and hydrate your skin.

I purchased 2 bottles of the same product. Why do they look different?

Because we use natural botanical ingredients in our products, the botanicals themselves can have slightly different characteristics, such as color or texture, depending upon the source and where those ingredients are grown. As a result, finished products may vary slightly in color from batch to batch. The resulting product, however, must be tested to ensure that it meets the required quality level. We choose not to add unnecessary colors just for the sake of uniformity since it is a natural product. Because of that, the color of our product is not visually consistent.

What if I have more questions?

Always feel fee to contact us, we will be happy to help. Remember, to have healthy skin and a glowing complexion it is necessary to be committed to a regular skin care routine that uses high quality products every day.